Privacy Policy

1. Introduction

Kindred Roots ("we," "us," or "our") operates https://kindredroots.com and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. By using our website or purchasing our products, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, and password when you create an account.
• Purchase information: billing address, payment method details (processed securely by Stripe — we never store full card numbers), and order history.
• Contact and lead information: name, email, and phone number when you subscribe to our newsletter, complete the wellness quiz, or submit a contact form.
• Usage data: pages visited, time spent on pages, referring URLs, browser type, and device information collected automatically via analytics tools.
• Communications: any messages you send us via email or contact forms.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and deliver digital downloads.
• Send transactional emails (order confirmations, download links, receipts).
• Send marketing emails and newsletters, if you have opted in. You may unsubscribe at any time.
• Personalize your experience based on your wellness quiz results or browsing behavior.
• Improve our website, products, and services through analytics.
• Comply with legal obligations and protect against fraud.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:

• Stripe — payment processing. Subject to Stripe's Privacy Policy.
• Mailchimp — email marketing and newsletter delivery. Subject to Mailchimp's Privacy Policy.
• Amazon Web Services (S3) — secure file storage for digital downloads.
• Analytics providers — aggregated, anonymized website usage data.

All third-party providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features, including the shopping cart and account login.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained for the lifetime of your account. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data ("right to be forgotten").
• Opt out of marketing communications at any time via the unsubscribe link in any email.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted to and from our website, and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: